Contact us

Someone on Oliver Plunkett Street is at a desk right now.

No ticket maze and no switchboard. Pick the lane that matches what you need and you land with the person who can actually fix it, whether that is a broken boiler, an extension to your booking or a partnership enquiry.

Cork office open14:22 in Cork

Monday to Friday, 09:00 to 17:30 Irish time

Three of the welcome team are on the desk today

  • 1h 40maverage first reply
  • 48hmaximum, in writing
  • 24/7emergency line

Pick your lane

Four routes in. Nothing goes to a general inbox.

Each lane is answered by the team that owns it, so you are not repeating yourself to three people before anything happens.

  • 01Same working day

    Client support and maintenance

    Something wrong where you live. Heating, appliances, damp, keys, anything that needs fixing.

  • 02Within 24 hours

    Reservations and extensions

    New bookings, date changes and extending a stay across both Ireland and Spain.

  • 03Within 48 hours

    Accommodation partners

    Landlords, host families and host companies working with us or thinking about it.

  • 04Within 48 hours

    Everything else

    Study and work programmes, group travel, agency partnerships, press and anything that does not fit above.

Come and find us

Head office, Cork city centre.

Walk in during office hours. If you are arriving in Cork for the first time we would rather you called ahead so someone is free to sit down with you.

112 Oliver Plunkett Street, Cork, Ireland

Open in maps

Dropping in without an appointment

You are welcome to. The front desk is inside the door on the left and there is usually a kettle on. Mornings are quieter than afternoons, and Monday is the busiest day of the week by some distance.

QuietestTuesday to Thursday, 10:00 to 12:00
BusiestMonday mornings and check-in days
Head office

112 Oliver Plunkett Street

Cork, Ireland

  • Four minutes on foot from Patrick Street
  • Bus Éireann station is a nine minute walk
  • Kent Station is fifteen minutes away

Opening hours

Irish time
Monday to Thursday
09:00 to 17:30
Friday
09:00 to 17:00
Saturday and Sunday
Emergency line only
Bank holidays
Emergency line only

Out of hours emergency

Locked out, no heat, flooding or anything unsafe. Ring the WhatsApp number at any hour and a person answers.

Enquiries and bookings

Tell us where you are going and we will do the rest.

Finding the right programme is free. Send this and an advisor comes back with options, prices and honest advice about which one suits you.

What happens next

No autoresponder, no sales call.

  • Within the hour

    A named advisor picks it up

    A named advisor picks it up and reads it properly.

  • Same working day

    Options with real prices

    You get options with real prices, including the ones that are cheaper than what you asked for.

  • When you are ready

    We hold the room

    We hold a room while you decide. Nothing is charged until you say yes.

Would rather just talk?

Four languages on the desk, so you can ask in the one you think in. English, Italian, Spanish and French.

  • EN
  • IT
  • ES
  • FR
+353 21 422 2243

Already living with us?

Do not use this form for repairs. The maintenance form routes straight to your city team with a reference you can track.

Report a maintenance issue

Once you land

The contact page you actually need is the one after you arrive.

Booking with us is the easy part. The welcome team in each city is there for everything that comes after: the PPS number, the bank account, the bus you cannot work out, the housemate who never does the dishes. Ask them anything, including the things you think are too small to ask.

  • PPS and paperwork
  • Opening a bank account
  • Doctors and pharmacies
  • Getting around