Commitment to quality
Studying abroad goes badly when the housing does. Everything else can be brilliant and it will not matter if the flat is cold, dirty or nobody answers the phone about it. So we publish what we commit to and we measure ourselves against it.
Every EazyCity property is professionally cleaned at least once a month, and the schedule is shared with residents so nobody is surprised by someone at the door.
Properties are checked on a routine cycle. We look at the condition of the place and whether the appliances actually work, rather than waiting for a complaint.
A dedicated support team responds to every accommodation query by email within 48 to 72 hours, and urgent issues go straight to the city team.
Accreditations
ICEF certification is the study travel sector's screening standard. It covers financial standing, service quality and how an agency handles complaints, and it is reassessed rather than granted once. Our advisors also complete destination training so the advice you get about a city comes from people who have been trained on it.
Quality English is a network of independent, privately owned language schools selected for teaching standards rather than size. Every member school holds accreditation from its own national body, and the range runs from general English to exam preparation, junior courses, academic English and teacher training.
How we hold ourselves to it
A member of our team stands in the room, checks the heating, the damp and the route to the bus, and photographs it as it actually is.
Professional cleans are scheduled and recorded, so if one is missed it shows up on our side before it shows up on yours.
Routine checks on condition and appliances between tenancies and during longer stays.
Accommodation emails are answered within 48 to 72 hours and we monitor the ones that are not.
Two surveys, one in your first week and one at the end. Both go to the team responsible for your city, not into a drawer.
When the property checks out, the full deposit goes back. No cleaning charge invented at the end.
If we fall short
Raise a maintenance request from the customer portal and it goes to your city team with a reference you can follow. If it is not resolved, it escalates to the accommodation manager, and after that to the directors. Nothing gets to sit in an inbox.
